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IT support

CompTIA A+

Entry-level IT support across two exams: hardware, mobile devices, networking, operating systems, security and troubleshooting.

220-1101220-1102 0 of 67 read Start reading

Part AIntroduction

  1. A.1Part A: Introduction
  2. A.2Recommended Tools, Hardware & Software
  3. A.3Acronyms Used in This Book
  4. A.4Outline

Part BExam objectives

"% of exam" is each domain's share of questions in the exam outline this guide follows.

Exam 220-1101

1.0Mobile Devices15% of exam · 4 objectives
  1. 1.1Given a scenario, install and configure laptop hardware and components
  2. 1.2Compare and contrast the display components of mobile devices
  3. 1.3Given a scenario, set up and configure accessories and ports of mobile devices
  4. 1.4Given a scenario, configure basic mobile device network connectivity and application support
2.0Networking20% of exam · 8 objectives
  1. 2.1Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes
  2. 2.2Compare and contrast common networking hardware devices
  3. 2.3Compare and contrast protocols for wireless networking
  4. 2.4Summarize services provided by networked hosts
  5. 2.5Given a scenario, install and configure basic wired/wireless small office / home office (SOHO) networks
  6. 2.6Compare and contrast common network configuration concepts
  7. 2.7Compare and contrast Internet connection types, network types, and their features
  8. 2.8Given a scenario, use appropriate networking tools
3.0Hardware25% of exam · 7 objectives
  1. 3.1Explain basic cable types and their connectors, features, and their purposes
  2. 3.2Given a scenario, install the appropriate RAM
  3. 3.3Given a scenario, select and install storage devices
  4. 3.4Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards
  5. 3.5Given a scenario, install or replace the appropriate power supply
  6. 3.6Given a scenario, deploy and configure multifunction devices / printers and settings
  7. 3.7Given a scenario, install and replace printer consumables
4.0Virtualization and Cloud Computing11% of exam · 2 objectives
  1. 4.1Summarize Cloud-Computing Concepts
  2. 4.2Summarize aspects of client-side virtualization
5.0Hardware and Network Troubleshooting29% of exam · 7 objectives
  1. 5.1Given a scenario, apply the best practice methodology to resolve problems
  2. 5.2Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power
  3. 5.3Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays
  4. 5.4Given a scenario, troubleshoot video, projector, and display issues
  5. 5.5Given a scenario, troubleshoot common issues with mobile devices
  6. 5.6Given a scenario, troubleshoot and resolve printer issues
  7. 5.7Given a scenario, troubleshoot problems with wired and wireless networks

Exam 220-1102

1.0Operating Systems31% of exam · 11 objectives
  1. 1.1Identify basic features of Microsoft Windows editions
  2. 1.2Given a scenario, use the appropriate Microsoft command line tools
  3. 1.3Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)
  4. 1.4Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility
  5. 1.5Given a scenario, use the appropriate Windows settings
  6. 1.6Given a scenario, configure Microsoft Windows networking features on a client/desktop
  7. 1.7Given a scenario, apply application installation and configuration concepts
  8. 1.8Explain common OS types and their purposes
  9. 1.9Given a scenario, perform OS installations and upgrades in a diverse OS environment
  10. 1.10Identify common features and tools of the Mac OS / desktop OS
  11. 1.11Identify common features and tools of the Linux client / desktop OS
2.0Security25% of exam · 10 objectives
  1. 2.1Summarize various security measures and their purposes
  2. 2.2Compare and contrast wireless security protocols and authentication methods
  3. 2.3Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
  4. 2.4Explain common social engineering attacks, threats, and vulnerabilities
  5. 2.5Given a scenario, manage and configure basic security settings in the Microsoft Windows OS
  6. 2.6Given a scenario, configure a workstation to meet best practices for security
  7. 2.7Explain common methods for securing mobile and embedded devices
  8. 2.8Given a scenario, use common data destruction and disposal methods
  9. 2.9Given a scenario, configure appropriate security settings on small office / home office (SOHO) wireless and wired networks
  10. 2.10Given a scenario, install and configure browsers and relevant security settings
3.0Software Troubleshooting22% of exam · 5 objectives
  1. 3.1Given a scenario, troubleshoot common Windows OS problems
  2. 3.2Given a scenario, troubleshoot common personal computer (PC) security issues
  3. 3.3Given a scenario, use best practice procedures for malware removal
  4. 3.4Given a scenario, troubleshoot common mobile OS and application issues
  5. 3.5Given a scenario, troubleshoot mobile OS and application security issues
4.0Operational Procedures22% of exam · 9 objectives
  1. 4.1Given a scenario, implement best practices associated with documentation and support systems information management
  2. 4.2Explain basic change-management best practices
  3. 4.3Given a scenario, implement workstation backup and recovery methods
  4. 4.4Given a scenario, use common safety procedures
  5. 4.5Summarize environmental impacts and local environmental controls
  6. 4.6Explain the importance of prohibited content/activity, and privacy, licensing, and policy concepts
  7. 4.7Given a scenario, use proper communication techniques and professionalism
  8. 4.8Identify the basics of scripting
  9. 4.9Given a scenario, use remote access technologies