Breakdown of 220-1101
| Coverage Amount | Coverage Details |
| 15% | Mobile Devices Given a scenario, install and configure laptop & components Compare and contrast the display components of mobile devices Given a scenario, set up and configure accessories and ports of mobile devices Given a scenario, configure basic mobile-device network connectivity and application support |
| 20% | Networking Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes Compare and contrast common networking hardware devices Compare and contrast protocols for wireless networking Summarize services provided by networked hosts Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks Compare and contrast common network configuration concepts Compare and contrast Internet connection types, network types, and their features Given a scenario, use networking tools |
| 25% | Hardware Explain basic cable types and their connectors, features, and their purposes Given a scenario, install the appropriate RAM Given a scenario, select and install storage devices Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards Given a scenario, install or replace the appropriate power supply Given a scenario, deploy and configure multifunction devices/printers and settings Given a scenario, install and replace printer consumables |
| 11% | Virtualization and Cloud Summarize cloud-computing concepts Summarize aspects of client-side virtualization |
| 29% | Hardware and Network Troubleshooting Given a scenario, apply the best practice methodology to resolve problems Given a scenario, troubleshoot problems related to motherboards RAM, CPU, and power Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays Given a scenario, troubleshoot video, projector, and display issues Given a scenario, troubleshoot common issues with mobile devices Given a scenario, troubleshoot and resolve printer issues Given a scenario, troubleshoot problems with wired and wireless networks |
Breakdown of 220-1102
| Coverage Amount | Coverage Details |
| 31% | Operating Systems Identify basic features of Microsoft Windows editions Given a scenario, use the appropriate Microsoft command-line tool Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS) Given a scenario, use the appropriate Microsoft Windows 10 Control Panel Utility Given a scenario, use the appropriate Windows settings Given a scenario, configure Microsoft Windows networking features on a client/desktop Given a scenario, apply application installation and configuration concepts Explain common OS types and their purposes Given a scenario, perform OS installations and upgrades in a diverse OS environment Identify common features and tools of the macOS / desktop OS Identify common features and tools of the Linux client/desktop OS |
| 25% | Security Summarize various security measures and their purposes Compare and contrast wireless security protocols and authentication methods Given a scenario, detect, remove, and prevent malware using appropriate tools and methods Explain common social engineering, threats, and vulnerabilities Given a scenario, manage and configure basic security settings in the Microsoft Windows OS Given a scenario, configure a workstation to meet best practices for security Explain common methods for securing mobile and embedded devices Given a scenario, use common data destruction and disposal methods Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks Given a scenario, install and configure browsers and relevant security settings |
| 22% | Software Troubleshooting Given a scenario, troubleshoot common Windows OS problems Given a scenario, troubleshoot common personal computer (PC) security issues Given a scenario, use best practice procedures for malware removal Given a scenario, troubleshoot common mobile OS and application issues Given a scenario, troubleshoot common mobile OS and application security issues |
| 22% | Operational Procedures Given a scenario, implement best practices associated with documentation and support systems information management Explain basic change-management best practices Given a scenario, implement workstation backup and recovery methods Given a scenario, use commons safety procedures Summarize environmental impacts and local environmental controls Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts Given a scenario, use proper communication techniques and professionalism Identify the basics of scripting Given a scenario, use remote access technologies |