Part 104: Problem Solving
(Project Quality Management: Manage Quality)
(Project Resource Management: Control Resources)

  • Problem Solving is important in Quality Assurance and Resource Management
  • We should
    • Identify the problem
    • Define the problem by breaking it into smaller, manageable problems
    • Collect data
    • Identify the root cause of the problem
    • Generate a list of potential solutions and choose the best one
    • Confirm that the solution we chose worked